il est accessible en Français : Le Troubleshooter : http://www.steampowered.com/index.php?area=support
Si vous ne trouvez pas votre réponse, vous avez la possibilité d'envoyer un mail à steam, la réponse sera tres probablement la suivante :
QUOTE
First, you need to execute few actions one by one as they apply to you and if they dont solve the problem, then please send us your hardware profile and the error logs. By default, the logs are found in c:\valve\steam\errorlogs\ folder.
1. "Exit and logout" of Steam. To "Exit and logout" of Steam, you need to right-click the Steam icon on the system tray (bottom right-hand corner of the screen) and select "Exit and logout". Log back in to your steam account. This will refresh your connection with the steam network.
2. Please check your internet connection to make sure it is functioning properly. If you're sure that your connectivity is functioning but you are still unable to log in to Steam, it may be because the required ports are blocked by a device on your network (such as a router). If you are using a router, you probably need to forward the necessary ports over. Please check your router's manual.
The following ports must be "open":
UDP 1200
UDP 27000 to 27015 inclusive
TCP 27030 to 27039 inclusive
Steam needs a direct outgoing connect to the Steam servers. To check that you can make a direct connection to steam type:
telnet 207.173.177.11 27030
into a command prompt. If you see:
Connecting To 207.173.177.11...Could not open connection tothe host, on port 27030: Connect failed
Then a firewall is preventing you from accessing steam. You will need to contact your ISP to resolve that problem. If it just brings up a blank window then it is configured properly.
3. Locate and delete your config.cfg files and the steam will recreate them next time. Click on Start, select Run, type the following commands:
cmd
cd \valve\steam
dir /s /b config.cfg
del <path>\config.cfg
4. Locate and delete masterservers.vdf and serverbrowser.vdf in the config directory (similar to above).
5. Ensure that you are running in OpenGL mode.
6. Check that your computer's system clock and date are set correctly
7. If you've checked all of the above and are still having trouble, you may want to double check Steam's network status to make sure the system is online.
Regards,
Ari
http://www.steampowered.com/index.php?area=support
Got Steam?
www.steampowered.com
1. "Exit and logout" of Steam. To "Exit and logout" of Steam, you need to right-click the Steam icon on the system tray (bottom right-hand corner of the screen) and select "Exit and logout". Log back in to your steam account. This will refresh your connection with the steam network.
2. Please check your internet connection to make sure it is functioning properly. If you're sure that your connectivity is functioning but you are still unable to log in to Steam, it may be because the required ports are blocked by a device on your network (such as a router). If you are using a router, you probably need to forward the necessary ports over. Please check your router's manual.
The following ports must be "open":
UDP 1200
UDP 27000 to 27015 inclusive
TCP 27030 to 27039 inclusive
Steam needs a direct outgoing connect to the Steam servers. To check that you can make a direct connection to steam type:
telnet 207.173.177.11 27030
into a command prompt. If you see:
Connecting To 207.173.177.11...Could not open connection tothe host, on port 27030: Connect failed
Then a firewall is preventing you from accessing steam. You will need to contact your ISP to resolve that problem. If it just brings up a blank window then it is configured properly.
3. Locate and delete your config.cfg files and the steam will recreate them next time. Click on Start, select Run, type the following commands:
cmd
cd \valve\steam
dir /s /b config.cfg
del <path>\config.cfg
4. Locate and delete masterservers.vdf and serverbrowser.vdf in the config directory (similar to above).
5. Ensure that you are running in OpenGL mode.
6. Check that your computer's system clock and date are set correctly
7. If you've checked all of the above and are still having trouble, you may want to double check Steam's network status to make sure the system is online.
Regards,
Ari
http://www.steampowered.com/index.php?area=support
Got Steam?
www.steampowered.com
la traduction viendra un jour
